Your privacy matters to us. This policy describes how Techlusion LLC collects and uses information when you visit our website or engage with our services. We keep it plain and honest, no legalese designed to confuse.
1. Introduction
Techlusion LLC ("Techlusion," "we," "us," or "our") is a product engineering and technology services company based in Seattle, Washington, USA. We help companies build, modernize, and scale digital products, including AI-enabled software, cloud-native systems, and custom engineering solutions. This Privacy Policy explains what personal information we collect, how we use it, when we share it, how long we retain it, and the choices available to you.
2. Information We Collect
Information you provide directly
We may collect personal information that you voluntarily provide when you: • Fill out a contact form • Request a strategy call • Subscribe to updates or newsletters • Communicate with us by email or other channels • Engage with us as a client, vendor, partner, or prospective client This information may include: name, email address, phone number, company name, job title, project details, message content, and any other information you choose to provide.
Information collected automatically
When you visit our website, we may automatically collect technical and usage information, including: • IP address • Browser type and version • Device type • Operating system • Referring URLs • Pages visited • Time spent on pages • General location information • Website interaction data This information may be collected through cookies, analytics tools, server logs, pixels, or similar technologies.
Information from third parties
We may receive limited information from third-party sources such as referral partners, public business profiles, professional networks, review platforms, or marketing tools. We use this information to understand how visitors and prospective clients discover Techlusion and to improve relevant communication.
3. How We Use Your Information
We may use collected information to: • Respond to inquiries and contact requests • Schedule and manage strategy calls • Provide proposals, statements of work, contracts, and related documents • Deliver services and manage client relationships • Improve our website, services, marketing, and internal processes • Send relevant updates, newsletters, or thought leadership content when permitted • Analyze website performance and user behavior • Protect our systems, users, and business from fraud, abuse, or security threats • Comply with legal, regulatory, accounting, or contractual obligations • Enforce our agreements and protect our legal rights
4. Legal Basis for Processing
If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, we process your personal information based on one or more of the following legal grounds: • Contractual necessity: To provide requested services or take steps before entering into a contract • Legitimate interests: To operate, improve, and protect our business, website, and services • Consent: When you opt in to receive newsletters, marketing communications, or optional cookies • Legal obligation: When we are required to process information to comply with applicable laws You may withdraw consent at any time where processing is based on consent.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required by law, contract, accounting rules, or legitimate business needs. General retention periods may include: • Contact and inquiry data: Up to 3 years after the last interaction • Client and project records: As needed for service delivery, legal, accounting, and contractual purposes • Newsletter subscription data: Until you unsubscribe or request deletion • Website analytics data: Retained according to the settings of the analytics tools used We may delete, anonymize, or archive information when it is no longer needed.
8. Data Security
We use reasonable technical, administrative, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include: • Encrypted transmission where appropriate • Access controls • Secure cloud infrastructure • Internal review processes • Vendor security review • Monitoring and system protection measures However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we take reasonable steps to protect your information.
9. Your Privacy Rights
Depending on your location, you may have rights related to your personal information, including the right to: • Access the personal information we hold about you • Request correction of inaccurate or incomplete information • Request deletion of your information • Request restriction of processing • Object to certain processing activities • Request data portability • Withdraw consent where processing is based on consent • Opt out of marketing communications To exercise these rights, contact us at: privacy@techlusion.io We will respond to requests within a reasonable timeframe and in accordance with applicable law.
10. Marketing Communications
If you subscribe to our updates or otherwise opt in to receive communications, we may send you newsletters, insights, service updates, or relevant content. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly at: privacy@techlusion.io
11. Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
12. International Data Transfers
Techlusion operates in the United States and may work with service providers or team members in other countries. If you access our website or services from outside the United States, your information may be transferred to, stored, or processed in the United States or other locations where we or our providers operate. Where required, we take appropriate steps to protect personal information involved in international transfers.
13. Third-Party Links
Our website may contain links to third-party websites, platforms, tools, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, contact us at: Techlusion LLC Seattle, Washington, USA Email: info@techlusion.io Website: techlusion.io