These Terms govern your use of Techlusion's website and services. We believe in clear, fair terms. If you engage us for a project, a separate Statement of Work will define the specifics, these Terms cover the baseline rules that apply to everyone.
1. Acceptance of Terms
By accessing techlusion.io, using our website, contacting Techlusion LLC ("Techlusion," "we," "us," or "our"), or engaging with our services, you agree to these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services. For project-specific engagements, a separate Statement of Work ("SOW"), Master Services Agreement ("MSA"), or other written agreement may apply. If there is a conflict between these Terms and a signed SOW or MSA, the signed SOW or MSA will control for that engagement.
2. Services Description
Techlusion provides product engineering and technology services, including but not limited to: • AI product strategy and consulting • Custom software development • AI-enabled product engineering • LLM systems design and implementation • Cloud infrastructure and DevOps • Data engineering and analytics platforms • HIPAA-aware healthcare technology development • Product modernization and migration • Fractional CTO and technical advisory services • Quality assurance, testing, and product support The specific scope, deliverables, timelines, responsibilities, and fees for any engagement will be defined in a separate written agreement signed or approved by both parties.
3. Client Responsibilities
You agree to: • Provide accurate, complete, and timely information needed for us to perform the services • Designate a primary point of contact with authority to make decisions • Review deliverables and provide feedback within agreed timelines • Provide access to required systems, accounts, data, materials, or credentials when needed • Ensure that any third-party materials, data, credentials, or systems you provide are authorized for use • Comply with all applicable laws, regulations, and third-party terms in connection with your use of our services • Not use our website or services for unlawful, harmful, fraudulent, or abusive purposes Delays in providing required information, feedback, approvals, or access may affect project timelines and delivery dates.
4. Intellectual Property
Client-owned deliverables
Unless otherwise stated in a signed SOW or MSA, and subject to full payment of all applicable fees, Techlusion assigns to the client the intellectual property rights in custom deliverables created specifically for that client's project. This may include custom source code, designs, documentation, and project-specific work product identified in the applicable SOW.
Techlusion background IP
Techlusion retains ownership of all pre-existing tools, frameworks, libraries, templates, processes, methodologies, know-how, reusable code, and other intellectual property developed or owned by Techlusion before or outside the engagement ("Background IP"). To the extent Background IP is incorporated into client deliverables, Techlusion grants the client a non-exclusive, worldwide, perpetual license to use that Background IP solely as part of the deliverables, unless otherwise stated in the applicable agreement.
Open-source components
Deliverables may include open-source software, third-party libraries, frameworks, or tools. These components are subject to their own licenses and terms. The client is responsible for complying with applicable third-party and open-source license requirements.
Website content
All content on techlusion.io, including text, graphics, logos, icons, images, design elements, and website structure, is owned by Techlusion or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from website content without our prior written permission.
5. Confidentiality
Both parties agree to protect non-public information disclosed in connection with a project or potential engagement, including business plans, technical systems, source code, pricing, credentials, project details, client data, strategy documents, and other confidential information. Each party agrees to use confidential information only for the purpose of evaluating or performing the engagement and to take reasonable steps to prevent unauthorized access, disclosure, or misuse. Confidentiality obligations do not apply to information that: • Is publicly available through no fault of the receiving party • Was already known before disclosure • Is independently developed without use of confidential information • Is lawfully received from another source without confidentiality restrictions • Must be disclosed by law, court order, or government request Confidentiality obligations survive termination of an engagement for three (3) years unless a signed agreement states otherwise.
6. Payment Terms
Unless otherwise stated in a signed SOW, MSA, or invoice: • Invoices are due within fourteen (14) days of the invoice date • Retainer, deposit, and milestone payments may be required before work begins or continues • Late payments may accrue interest at 1.5% per month or the maximum amount allowed by law, whichever is lower • Techlusion may suspend work if invoices remain unpaid for more than fourteen (14) days • All fees are listed in US Dollars unless otherwise agreed in writing • Taxes, duties, bank fees, payment processing fees, and similar charges are the client's responsibility unless otherwise stated The client is responsible for paying for work completed, approved expenses, and committed project resources through the effective date of termination or completion.
7. Warranties and Disclaimers
Techlusion will perform services in a professional and workmanlike manner consistent with generally accepted industry practices. Unless otherwise stated in a signed agreement, Techlusion does not guarantee that: • The website or services will be uninterrupted or error-free • Any software will be completely free of bugs, vulnerabilities, or defects • Any deliverable will achieve a specific business, revenue, funding, ranking, conversion, or performance outcome • Third-party platforms, APIs, tools, hosting providers, or integrations will remain available or unchanged Our website and website content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Techlusion disclaims all warranties not expressly stated in these Terms or a signed agreement, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Techlusion's total liability for any claim arising out of or relating to these Terms, our website, or our services will not exceed the fees paid by the client to Techlusion for the applicable services during the three (3) months preceding the claim. To the maximum extent permitted by law, Techlusion will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, even if advised of the possibility of such damages. Nothing in these Terms excludes liability that cannot be limited or excluded under applicable law.
9. Indemnification
You agree to indemnify, defend, and hold harmless Techlusion, its officers, directors, employees, contractors, and representatives from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to: • Your use of our website or services • Your breach of these Terms or any applicable agreement • Materials, data, content, systems, credentials, or instructions you provide • Your violation of applicable laws, regulations, or third-party rights • Third-party claims related to your business, products, customers, data, or use of deliverables
10. Termination
Either party may terminate a project engagement as specified in the applicable SOW, MSA, or written agreement. If no separate termination terms apply: • Either party may terminate for convenience with thirty (30) days' written notice • Either party may terminate for material breach if the breach is not cured within fourteen (14) days after written notice • The client remains responsible for payment for all work completed, approved expenses, and committed resources through the termination date • Techlusion will provide completed deliverables after receipt of all outstanding payments, subject to the applicable agreement Sections related to intellectual property, confidentiality, payment obligations, warranty disclaimers, limitation of liability, indemnification, and dispute resolution survive termination.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Washington, USA, without regard to conflict of law principles. The parties agree to first attempt to resolve disputes informally and in good faith. If a dispute cannot be resolved within thirty (30) days, either party may pursue resolution through binding arbitration administered by JAMS under its applicable rules in King County, Washington, unless otherwise required by law or agreed in writing. Either party may seek temporary or injunctive relief in a court of competent jurisdiction to protect confidential information, intellectual property, or other rights that may be harmed by unauthorized use or disclosure.
12. Third-Party Links, Tools, and Services
Our website and services may include or integrate with third-party websites, tools, platforms, APIs, hosting providers, analytics tools, payment processors, AI providers, cloud services, or other external services. Techlusion is not responsible for third-party services, their availability, security, performance, content, terms, privacy practices, or changes. Your use of third-party services may be subject to their own terms and policies.
13. Acceptable Use
You agree not to: • Use our website or services for unlawful, harmful, abusive, fraudulent, or misleading purposes • Attempt to gain unauthorized access to our systems, accounts, data, or infrastructure • Interfere with or disrupt the operation of our website or services • Upload or transmit malicious code, malware, or harmful content • Misrepresent your identity, affiliation, or authority • Copy, scrape, reverse engineer, or misuse website content except as permitted by law • Use our services to infringe the rights of others We may restrict access to our website or services if we believe these Terms have been violated.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business, legal requirements, or operational practices. When updates are made, we will revise the "Last updated" date on this page. For active project engagements, material changes to these Terms will not apply retroactively if a signed SOW, MSA, or written agreement states otherwise. Your continued use of our website after changes are posted means you accept the updated Terms.
15. Contact Us
If you have questions about these Terms of Service, contact us at: Techlusion LLC Seattle, Washington, USA Email: info@techlusion.io Website: techlusion.io